At the end of last month Facebook users saw one of the biggest refurbishments to the social network there has been, since it went global. The introduction of the Facebook Timeline has created a lot of controversy, as we all grapple with the changes to the design features of the site, while trying to continue to engage with our fans. Some love it, other’s hate it. But what kind of impact is this having on our pages and their abilities to connect with Facebook users?

To follow on from ‘How to Use Facebook’ check out these excellent videos for using Twitter.

I think that most of us now recognise the value of being on a social network like facebook. The interaction with audiences or customers, the instant feedback, the ability to promote events or activities to your core supporters, and having a more ‘social’ side to your organisation has opened up a whole new dimension of […]